Kevin Douglas
Future Cloud Engineer

I am a career Audio Visual technician switching over into the cloud space with primary interest in Security, AI/ML, Devoplment. I am working on projects in my spare time to get hands on experience.

Certifications
  • AWS Certified Cloud Practitioner (07/2021)
  • AWS Solutions Architect Associate (09/2021)
  • AWS Developer Associate (In progress)
  • Comptia Security+ CE (03/2021)
  • Azure-900 Cloud Fundamentals (08/2021)
  • Azure Developer Associate (In progress)
Skills

• Familiarity with AWS and Azure services like (EC2, ARM, S3, Cloud Formation, VPC, Virtual machines, Route 53,Lambda, Azure Functions, SQS, CloudFront and load balancers)

• Intermediate level knowledge in programming languages like Python and Java with at home projects building Web applications and APIs in AWS and Azure

• Know the differences and have worked with IaaS, PasS, and SaaS

• Ability to read basic JSON and YAML text files and understand what is being processed at a novice level

• Built a wide range of Cloud Infrastructures in AWS and Azure using Terraform

• CI/CD using GitLab.

• Using Azure Intune for MDM while being compliant within FEDRAMP

• Using Azure MFA for user administration for compliance with FEDRAMP

• Familiarity with Security protocols: NIST 800-53, FedRAMP, OSINT Framework, OWASP Top 10, and HIPAA

• Working with the Service Now ticketing system. With familiarity on project management in Jira

• Basic understanding of Networking principles and the OSI model.

• Identity and Access Management by creating users, groups, and roles based on position requirements using Active Directory in a Windows Server Virtual machine or through an online console via AWS or Azure.

• Using virtualization tools like VMWare and Oracle Virtual box to create home labs for a more hands on approach at gaining experience and knowledge building VDI’s.

• Great with Customer Service and client interactions with over a decade of experience in a variety of customer engaged environments involving retail, food industry, call center spaces, and even front desk at a popular gym

Projects
HOSTING A STATIC WEBSITE IN AWS

• Created a Resume page using an index.html file

• Customized the webpage using CCS Style

• Hosted the webpage by storing the index.html file within S3

• Used CloudFront to secure the webpage and to redirect traffic to HTTPS

• Used Certificate Manager to create a CNAME for the webpage and associated it with CloudFront

CREATING A FOREST IN ACTIVE DIRECTORY USING VIRTUALIZATION

• Active Directory Administration:

- PowerShell: Automated provision, maintaining, and deprovisioning user accounts.

• Setting up Remote Access Server (RAS) features to support NAT-PAT.

• Implementation and maintenance of Windows DNS and DHCP services.

• Configuration of Windows File Servers with implementation of quotas and NTFS permissions.

• Created using Virtual Box and Azure virtual machines to replicate scope and project.

GEOLOCATION RDP MONITORING USING ZAURE SENTINEL

• Used custom PowerShell script to extract metadata from Windows Event Viewer to be forwarded to third party API in order to derive geolocation data.

• Configured Log Analytics Workspace in Azure to ingest custom logs containing geographic information (latitude, longitude, state/province, and country)

• Configured Custom Fields in Log Analytics Workspace with the intent of mapping geo data in Azure Sentinel

• Configure Azure Sentinel (Microsoft’s’ cloud SIEM) workbooks to display global attack data (RDP brute force) on world map according to physical location and magnitude of attacks.

• Built infrastructure using Terraform

• Navigated between Azure services to configure and implement security protocols based on NIST-800 53

Experience
NuAxis(DOL ESD)
Tier 1 Technician
Jan 2023 - Current
  • ⦁ Tier 1 Help Desk support for DOL employees
  • ⦁ Working in a Call Center environment answering phone calls, emails, and voicemail.
  • ⦁ Working on Incidents and Task through ServiceNow
  • ⦁ Dealing with password resets, printer issues, etc.
  • ⦁ Solving issues in O365
  • ⦁ Triaging security issues after analysis to the correct support team
  • ⦁ Troubleshooting Network issues like VPN connectivity, shared drive access, etc.
  • ⦁ Using remote desktop software (Bomgar) to work on client issues
  • ⦁ Working with Azure services (Intune, MFA, Azure AD)
  • ⦁ Communication with clients through email and Microsoft Teams
Leidos
Software Specialist
Aug 2021 - Current
  • ⦁ New account creation using Active Directory
  • ⦁ Creating and managing roles and security groups for new and existing accounts
  • ⦁ Creating user accounts in multiple job specific applications
  • ⦁ Understanding and implementing HIPAA laws and policies
  • ⦁ Triaging tickets to the right queue after completing initial research on incident or task using Service Now
Avitecture Inc
Support Technician
May 2019 - Aug 2021
  • ⦁ Troubleshoot AV rack systems by connecting to a Crestron processor to find issues with the system using TOOLBOX
  • ⦁ Update firmware and files by connecting to a processor using a static or dynamic IP address
  • ⦁ Used a ticketing system for work notes and billing clients after work has been completed, or if follow ups were required
  • ⦁ Provided meeting support for high level clients and executives in large and multi-purpose conference rooms by helping clients using the audio visual equipment in rooms to present locally or using Cisco Webex to communicate with buildings remotely.
  • ⦁ Did firmware updates on Crestron devices installed in the new TSA building in Springfield, Va.
  • ⦁ Helped commission and implement new AV devices for the newly opening TSA Headquarters
  • ⦁ Test live stream, video conference and audio conference settings, audio and presentation
Amazon Web Services
IT Support Engineer
Feb 2016 - Mar 2019
  • ⦁ Troubleshoot issues between Windows/Mac computers, Epson projectors, and Cisco teleconference units using necessary adapters to solve connection problems
  • ⦁ Used Linux scripting to update client security patches on Windows and Mac devices
  • ⦁ Installed security compliant apps and programs on Windows and Mac devices
  • ⦁ Imaged and reimaged Windows, Mac, and Ubuntu devices at the customer’s suggestion
  • ⦁ Brought quarantined devices back to compliance using scripting languages and software
  • ⦁ Troubleshooting internet and Wi-Fi issues on Windows and Mac computers
  • ⦁ Helped users with password and account issues using Spork
  • ⦁ Troubleshooting general Windows and Mac issues like drivers, printers, security programs and user accounts
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